Frequently Asked Questions

Frequently Asked Questions

A PO BOX in Hidalgo, Texas, USA, costs US $ 120 a year.

Plus US $ 5 for key deposit. If you want to store parcels, there is an additional cost of 10 cents per pound every 30 days, based on volumetric weight.

For parcels and correspondence
(Your Name), 501 N Bridge St, (Tu PMB), Hidalgo, TX 78557, USA.

For the warehouse
(Your Name), 2409 E US Hwy 281 # (Tu PMB), Hidalgo, Texas 78557, USA.

What is PMB? Private Mail Box is the number of your PO Box.

Contact us to quote or contract and an invoice will be sent to you via email with the amount and payment instructions. In the Virtual Mailbox service, you can pay directly from the APP.

We can send from a letter to a trailer. For parcels, the weight limit per package is 70 kg and the value limit is up to $ 1,000 USD (thousand dollars) per shipment. If your merchandise exceeds this value and the restrictions of the parcel service, we can quote you a customs clearance. Quote here.

We make imports daily, the Customs crossing to Mexico can take from 6 to 24 hours, once your merchandise is in Mexico the approximate delivery time is 2 to 5 business days for ground shipments.

For parcels and correspondence
(Your Name), 501 N Bridge St, (Tu PMB), Hidalgo, TX 78557, USA.

For the warehouse
(Your Name), 2409 E US Hwy 281 # (Tu PMB), Hidalgo, Texas 78557, USA.

What is PMB? Private Mail Box is the number of your PO Box.

Yes; just remember to include the invoice, invoice or purchase receipt along with the merchandise you want to import.

Yes; By hiring your PO Box you can receive them. If you want them to be sent to your address in Mexico, shipping is quoted. Magazines and documents do not pay import.

The following are considered correspondence: Subscription magazines, simple and promotional envelopes, promotional catalogs and promotional brochures, all without any type of merchandise attached and received by means of the American postal mail (USPS). In the correspondence we do not include books, packages and envelopes received through UPS, FedEx and DHL, all this will be registered as a shipment. On some occasions we also do not include USPS envelopes in the correspondence that due to their appearance and content are considered priority.

To use postal mail within the United States, whether private or business, you must meet the following requirements to receive your correspondence:

• Fill in the form PS Form 1583 *
• Attach a photocopy of two identifications such as:
IFE Voter ID, Passport, License, Social Security ID, Visa, etc.
• Proof of address in Mexico.

Yes. This service does not require you to have a PO Box, anyone can send to Mexico. Request your quote and / or contact us for more information. Quote here.

Yes. The Customs Agent service is already included.

When your supplier sends the merchandise to your PO Box, it is very likely that they will provide you with a guide number (UPS, FedEx, DHL, USPS, etc.), which you can track via the Internet and thus know when we receive your merchandise in Hidalgo, TX.

Once received, we will send you an email and your American Postal Center / Agora tracking number.

Until the shipment arrives at our offices or warehouse, it is the responsibility of your supplier, contact him and request the guide number to track your merchandise on the carrier’s website (ups.com, fedex.com, dhl.com, usps. com, etc.). Sometimes USPS shipments cannot be tracked online and you need to wait until the shipment reaches its destination.

If your provider confirms that your package has been delivered to the American Postal Center but does not indicate your name or PO Box number, please call us to track it with the tracking number.

We will notify you via email when your merchandise has arrived at our Reception Center in Hidalgo, Texas. With the Virtual Mailbox service, you will also receive notifications in the APP.

If your packages have not yet arrived, you should contact the store to request information on their status.

Yes; We have the necessary infrastructure to receive and deliver your merchandise directly to our warehouse in Hidalgo, Texas.

Call or write to us using our WhatsApp or Online Chat. You can also use our quote. Quote here.

You can personally go through it to Hidalgo Texas. If you require sent to Mexico the invoice or proof of value is essential.

In this case we offer you the return service with an additional charge plus the payment of shipping to the store where you made the purchase or to any other address within the United States. Contact us via phone, chat or WhatsApp.

For as long as your PO Box is in force. If you want to store packages there is an additional cost of 10 cents per pound every 30 days, based on volumetric weight.